Shipping policy
Order Processing Time
Orders are generally processed within 1–3 business days. We do not process or dispatch orders on weekends or holidays.
During busy periods or seasons with high order volume, processing may require a few additional days. We appreciate your understanding. If your shipment experiences a significant delay, our support team will contact you directly via email or phone.
Domestic Shipping Rates And Estimates
Shipping rates are calculated automatically at checkout.
Available shipping method:
Standard Insured Shipping: 7–15 Business Days
International Shipping
International shipping fees are displayed at checkout before you complete your payment.
Depending on your country’s regulations, customs duties, import taxes, and related fees may apply. These charges are the customer’s responsibility.
Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email with tracking details.
Tracking information usually becomes available within 2–3 days after dispatch.
Customs, Duties, And Taxes
We are not responsible for customs fees, import duties, or taxes related to your order. Any additional charges applied during or after the shipping process remain the customer’s responsibility.
Damages
We are not responsible for products that are damaged or lost during shipping transit.
If your order arrives damaged, please contact the shipping carrier immediately to begin a claim. Please keep all original packaging and damaged items for claim purposes.
Shipping To P.O. Boxes Or APO/FPO Addresses
We currently ship to:
U.S. Addresses
U.S. Territories
APO/FPO/DPO Addresses
Please be aware that delivery to these addresses may take longer.
Lost Or Stolen Packages
Packages marked as delivered are considered fulfilled. We are not responsible for lost or stolen packages after delivery has been confirmed.
However, we can provide shipping and tracking information to help you contact the carrier.
Returns And Refunds
For details about returns, exchanges, and refunds, please review our Return Policy.
Contact Information
Email: support@trairo.com
Company name: NEXCOM DIGITAL PTE. LTD.
Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804
Customer support inquiries are answered within 12 business hours during working days.