Shipping policy

Order Processing Time

Orders are generally processed within 1–3 business days. We do not process or dispatch orders on weekends or holidays.

During busy periods or seasons with high order volume, processing may require a few additional days. We appreciate your understanding. If your shipment experiences a significant delay, our support team will contact you directly via email or phone.

Domestic Shipping Rates And Estimates

Shipping rates are calculated automatically at checkout.

Available shipping method:

Standard Insured Shipping: 7–15 Business Days

International Shipping

International shipping fees are displayed at checkout before you complete your payment.

Depending on your country’s regulations, customs duties, import taxes, and related fees may apply. These charges are the customer’s responsibility.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email with tracking details.

Tracking information usually becomes available within 2–3 days after dispatch.

Customs, Duties, And Taxes

We are not responsible for customs fees, import duties, or taxes related to your order. Any additional charges applied during or after the shipping process remain the customer’s responsibility.

Damages

We are not responsible for products that are damaged or lost during shipping transit.

If your order arrives damaged, please contact the shipping carrier immediately to begin a claim. Please keep all original packaging and damaged items for claim purposes.

Shipping To P.O. Boxes Or APO/FPO Addresses

We currently ship to:

U.S. Addresses

U.S. Territories

APO/FPO/DPO Addresses

Please be aware that delivery to these addresses may take longer.

Lost Or Stolen Packages

Packages marked as delivered are considered fulfilled. We are not responsible for lost or stolen packages after delivery has been confirmed.

However, we can provide shipping and tracking information to help you contact the carrier.

Returns And Refunds

For details about returns, exchanges, and refunds, please review our Return Policy.

Contact Information

Email: support@trairo.com

Company name: NEXCOM DIGITAL PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804

Customer support inquiries are answered within 12 business hours during working days.